Service Status

Wednesday 26th February 2025

10:24 am

We've detected an issue that may be affecting your internet service in NP4 postal area. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next hour.

10:35 am

Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update within 24 hours.

Friday 28th February 2025

9:31 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Friday 7th March.

Tuesday 4th March 2025

10:15 am

Our engineers are scheduled to visit the fault location on Monday, 10th March to rectify the issue.

We will provide further updates at 10:00 AM on the day of the visit.

Thank you for your patience.

Best regard

Monday 10th March 2025

10:09 am

Our engineers are in your area pinpointing the cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 24 to 48 hours.

Monmouthshire network service status