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Partial Outage
Last update: Thursday 3rd October 2024 at 09:12
Investigating
Identified
Monitoring
Resolved
Created at 14:14 on Tuesday 23rd July 2024
We are currently experiencing network degraded performance affecting KA27 ***. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 09:12 on Thursday 3rd October 2024
Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 3 hours.
Updated at 12:36 on Friday 20th September 2024
We've requested engineers to be sent to your area to help pinpoint the problem. This visit has been arranged for Thursday 3rd October. Expect our next update on the day of the visit.
Updated at 14:15 on Thursday 19th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 20th September.
Updated at 12:55 on Wednesday 18th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 2 hours.
Updated at 12:57 on Thursday 12th September 2024
Our engineers have found the cause of the issue, and our now working on repairs. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update on the 18th September.
Updated at 10:11 on Thursday 5th September 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Updated at 15:02 on Friday 23rd August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 15:58 on Wednesday 21st August 2024
This will require further engineering works in order to fully restore service, we will continue to keep you updated on the progress of this.
Updated at 12:39 on Friday 16th August 2024
We have 3rd party engineers scheduled to be on-site on Tuesday, 20th August, during the AM slot to investigate the issue further and perform any necessary repairs. During this period, customers may experience degraded performance. We'll provide further updates following the engineers' visit.
Updated at 04:33 on Friday 16th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused
Updated at 08:28 on Thursday 15th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:57 on Wednesday 14th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available
Updated at 15:53 on Monday 12th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused
Updated at 08:15 on Monday 12th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available
Updated at 15:01 on Friday 9th August 2024
Our team is currently working with the backhaul suppliers in arranging a joint engineer visit to resolve the issue, which includes gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 11:30 on Thursday 8th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 11:28 on Tuesday 6th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused
Updated at 11:20 on Tuesday 6th August 2024
Our Network Engineers are investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Updated at 15:51 on Monday 5th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 08:50 on Sunday 4th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused and thank you for your patience as we work to resolve this.
Updated at 15:19 on Friday 2nd August 2024
Our Network Engineers are investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Updated at 08:50 on Friday 2nd August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 14:23 on Thursday 1st August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 08:33 on Thursday 1st August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 14:28 on Wednesday 31st July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 11:38 on Wednesday 31st July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 10:20 on Tuesday 30th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 08:55 on Monday 29th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 10:57 on Friday 26th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 08:27 on Friday 26th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 15:23 on Thursday 25th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 08:39 on Thursday 25th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 20:32 on Wednesday 24th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 14:06 on Wednesday 24th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.