Suffolk network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Last update: Wednesday 2nd October 2024 at 14:05
Investigating
Identified
Monitoring
Resolved
Created at 17:40 on Monday 30th September 2024
We've detected an issue that may be affecting your internet service in IP13 6**. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 24 hours.
Updated at 14:05 on Wednesday 2nd October 2024
Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Access for our engineers to visit the fault location has been arranged for Friday 4th October. We will provide more information on the day of the visit.
Partial Outage
Last update: Wednesday 2nd October 2024 at 20:47
Investigating
Identified
Monitoring
Resolved
Created at 17:03 on Wednesday 2nd October 2024
We've detected an issue that may be affecting your internet service in IP12 3**. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 3 hours.
Updated at 20:47 on Wednesday 2nd October 2024
The issue affecting your broadband service has been fully resolved. Your connection should now be back to normal. We appreciate your patience and understanding while we worked to fix the issue. Should you still have an issue please call us on 0333 880 4141 or email helpdesk@voneus.com