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Degraded Performance
Last update: Thursday 3rd October 2024 at 09:53
Investigating
Identified
Monitoring
Resolved
Created at 11:25 on Monday 15th July 2024
We are currently experiencing network degraded performance affecting Tellisford in the BA2 area. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 09:53 on Thursday 3rd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 7th October.
Updated at 12:55 on Wednesday 2nd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd October.
Updated at 08:18 on Tuesday 1st October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected soon.
Updated at 10:51 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 3 hours.
Updated at 14:15 on Sunday 29th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected within the next 24 hours.
Updated at 10:10 on Wednesday 25th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 26th September 2024.
Updated at 10:22 on Tuesday 24th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 14:26 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 24th September.
Updated at 09:17 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 10:03 on Thursday 19th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 23rd September.
Updated at 08:24 on Wednesday 18th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 2 hours.
Updated at 09:28 on Monday 16th September 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 4 hours.
Updated at 14:17 on Friday 13th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Updated at 11:13 on Friday 6th September 2024
Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update on the 11th September.
Updated at 08:41 on Wednesday 4th September 2024
This is currently with our scheduling team, who are working to gather the necessary resources to resolve this.
We will provide updates as soon as they become available.
Updated at 11:48 on Monday 2nd September 2024
We are still working to resolve this network incident. We will provide further updates shortly.
Updated at 11:08 on Friday 30th August 2024
This is currently with our scheduling team, who are working to gather the necessary resources to resolve this.
We will provide updates as soon as they become available.
Updated at 12:19 on Thursday 29th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:44 on Wednesday 28th August 2024
We are still working to resolve this network incident. We will provide further updates shortly.
Updated at 08:22 on Tuesday 27th August 2024
This is currently with our scheduling team, who are working to gather the necessary resources to resolve this.
We will provide updates as soon as they become available.
Updated at 17:31 on Saturday 24th August 2024
This is currently with our scheduling team, who are working to assign engineering resource to the fault location.
We will have a further update in the next 4 hours.
Updated at 10:23 on Thursday 22nd August 2024
We are still working to resolve this network incident. We will provide further updates shortly.
Updated at 10:21 on Wednesday 21st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:24 on Tuesday 20th August 2024
This is currently with our scheduling team, who are working to assign engineering resource to the fault location.
We will have a further update in the next 2 hours.
Updated at 14:14 on Friday 16th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details shortly.
Updated at 09:32 on Wednesday 14th August 2024
We are still working to resolve this network incident. We will provide further updates shortly.
Updated at 16:00 on Tuesday 13th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:43 on Monday 12th August 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 17:29 on Friday 9th August 2024
We are still in the process of working to resolve this incident. We will provide further updates as soon as they become available.
Updated at 11:32 on Thursday 8th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:33 on Tuesday 6th August 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 11:25 on Tuesday 6th August 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 15:58 on Monday 5th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:59 on Sunday 4th August 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team. We are in the process of arranging the necessary resources.
We will provide updates as soon as they become available.
Updated at 15:29 on Friday 2nd August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:20 on Friday 2nd August 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team.
We will continue to keep you updated.
Updated at 14:30 on Thursday 1st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:40 on Thursday 1st August 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 14:37 on Wednesday 31st July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:51 on Wednesday 31st July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 10:29 on Tuesday 30th July 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team.
We will continue to keep you updated.
Updated at 10:13 on Monday 29th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 08:23 on Saturday 27th July 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team.
We will continue to keep you updated.
Updated at 16:58 on Friday 26th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault. We apologise for any inconvenience and thank you for your patience as we coordinate this.
We will continue to keep you updated on any new progress.
Updated at 10:13 on Friday 26th July 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team.
We will continue to keep you updated.
Updated at 08:17 on Friday 26th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault. We apologise for any inconvenience and thank you for your patience as we coordinate this.
We will continue to keep you updated on any new progress.
Updated at 15:08 on Thursday 25th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 08:18 on Thursday 25th July 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team as we work to arrange the necessary resources.
Updated at 14:29 on Wednesday 24th July 2024
This will require further engineering works, this is currently in the planning stages with the scheduling team.
We will continue to keep you updated.
Updated at 08:39 on Wednesday 24th July 2024
Repairs have been made, and our team is conducting thorough tests to ensure everything is functioning as it should. We'll confirm once services are fully restored to normal.
Updated at 14:59 on Tuesday 23rd July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours
Updated at 12:07 on Tuesday 23rd July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 12:48 on Monday 22nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:16 on Friday 19th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 11:36 on Thursday 18th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:17 on Thursday 18th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 08:16 on Thursday 18th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 08:57 on Wednesday 17th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:33 on Wednesday 17th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 20:25 on Tuesday 16th July 2024
This is currently with our scheduling team who are working to arrange access at the location of the fault.
We will continue to keep you updated on any new progress.
Updated at 12:33 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 10:23 on Tuesday 16th July 2024
This is currently with our scheduling team, who are working on the allocation of an engineer.
We will continue to keep you updated.
Updated at 08:32 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 15:17 on Monday 15th July 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this.
Scheduled Maintenance
Thursday 5th September 2024 at 11:30 to Thursday 5th September 2024 at 12:30
We will be performing Emergency planned maintenance affecting Lottisham
on 05.09.2024 between 11:30am until 12:30pm. During this time, users can expect a partial outage.