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Partial Outage
Last update: Wednesday 2nd October 2024 at 17:17
Investigating
Identified
Monitoring
Resolved
Created at 15:40 on Wednesday 2nd October 2024
We've detected an issue that may be affecting your internet service in YO62 7** Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in 2 hours.
Updated at 17:17 on Wednesday 2nd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected tomorrow morning.
Partial Outage
Last update: Thursday 3rd October 2024 at 09:24
Investigating
Identified
Monitoring
Resolved
Created at 21:06 on Sunday 29th September 2024
We've detected an issue that may be affecting your internet service in YO21 2xx. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Updated at 09:24 on Thursday 3rd October 2024
Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update in the next 3 hours.
Updated at 10:05 on Tuesday 1st October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 19:50 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update will be provided tomorrow morning.
Updated at 16:05 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Degraded Performance
Last update: Wednesday 2nd October 2024 at 11:33
Investigating
Identified
Monitoring
Resolved
Created at 17:04 on Wednesday 17th July 2024
We are currently experiencing network degraded performance affecting Hornby. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 11:33 on Wednesday 2nd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd October.
Updated at 10:55 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 2nd October.
Updated at 14:35 on Sunday 29th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected within the next 24 hours.
Updated at 14:28 on Wednesday 25th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 26th September.
Updated at 09:37 on Wednesday 25th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 3 hours.
Updated at 14:29 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 24th September.
Updated at 09:52 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 10:56 on Thursday 19th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 23rd September.
Updated at 14:57 on Wednesday 18th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 19th September.
Updated at 07:59 on Wednesday 18th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Updated at 17:12 on Friday 13th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 16th September.
Updated at 11:55 on Tuesday 10th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 13th September.
Updated at 11:44 on Saturday 7th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Updated at 11:15 on Friday 6th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 3 hours.
Updated at 09:28 on Wednesday 4th September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:27 on Wednesday 4th September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:40 on Monday 2nd September 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 10:15 on Friday 30th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:32 on Saturday 24th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 10:18 on Thursday 22nd August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 10:00 on Wednesday 21st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 06:28 on Tuesday 20th August 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 15:22 on Monday 19th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We apologise for inconvenience, We will continue to keep you updated.
Updated at 04:34 on Friday 16th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 08:56 on Thursday 15th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 12:56 on Wednesday 14th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:00 on Tuesday 13th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 10:16 on Monday 12th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 4 hours.
Updated at 17:52 on Friday 9th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 15:38 on Thursday 8th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 12:03 on Wednesday 7th August 2024
This is currently with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 08:32 on Tuesday 6th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 09:04 on Sunday 4th August 2024
This is currently still with the scheduling team who are working to allocate the necessary resources to get this resolved.
We will provide updates as soon as they become available.
Updated at 15:37 on Friday 2nd August 2024
This is currently with the scheduling team who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 15:34 on Thursday 1st August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 11:17 on Thursday 1st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:45 on Wednesday 31st July 2024
Our Field Engineers are in the process of investigating the fault on site. Identifying the issue is our priority, and we're working diligently to find a resolution. We plan to provide an update on the diagnosis within the next 2 hours.
Updated at 12:22 on Wednesday 31st July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Updated at 12:21 on Tuesday 30th July 2024
Our field Engineers will attend on the 31st July to the location of the fault. Your patience is highly appreciated.
Updated at 20:11 on Monday 29th July 2024
We are still in the process of arranging the necessary resources to resolve this. We apologise for an inconveniences caused.
Updated at 08:53 on Monday 29th July 2024
This is currently with our scheduling team as we are in the process of assigning an engineer to the site. We will provide further updates shortly.
Updated at 10:20 on Friday 26th July 2024
We are still in the process of arranging the necessary resources to resolve this. We apologise for an inconveniences caused.
Updated at 08:23 on Friday 26th July 2024
We are still in the process of working to resolve this network incident. We will provide further updates as soon as they become available.
Updated at 15:18 on Thursday 25th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 08:34 on Thursday 25th July 2024
We are still in the process of arranging the necessary resources to resolve this. We apologise for an inconveniences caused.
Updated at 20:30 on Wednesday 24th July 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:02 on Wednesday 24th July 2024
We are still in the process for working to get this resolved. We apologise for the inconvenience this has caused.
Updated at 12:32 on Tuesday 23rd July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience as we coordinate this process.
Updated at 08:43 on Tuesday 23rd July 2024
We are still in the process for working to get this resolved. We apologise for the inconvenience this has caused.
Updated at 16:07 on Monday 22nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:54 on Monday 22nd July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience as we coordinate this process.
Updated at 19:15 on Sunday 21st July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience.
Updated at 12:44 on Friday 19th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 08:18 on Friday 19th July 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 11:46 on Thursday 18th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:22 on Thursday 18th July 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Partial Outage
Last update: Thursday 3rd October 2024 at 09:35
Investigating
Identified
Monitoring
Resolved
Created at 16:05 on Tuesday 1st October 2024
We've detected an issue that may be affecting your internet service in Crabtree Business Centre. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in the next 2 hours.
Updated at 09:35 on Thursday 3rd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 2 hours.
Degraded Performance
Last update: Thursday 3rd October 2024 at 09:37
Investigating
Identified
Monitoring
Resolved
Created at 12:44 on Friday 26th July 2024
We are currently experiencing network degraded performance affecting Pickhill.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 09:37 on Thursday 3rd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 7th October.
Updated at 11:32 on Wednesday 2nd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd October.
Updated at 09:52 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 2nd October.
Updated at 09:47 on Wednesday 25th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 30th September.
Updated at 10:05 on Tuesday 24th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 14:28 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 09:21 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 14:31 on Friday 20th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 23rd September.
Updated at 08:57 on Friday 20th September 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 09:46 on Thursday 19th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 20th September.
Updated at 16:53 on Friday 13th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 18th September.
Updated at 08:54 on Sunday 8th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 9th September.
Updated at 12:14 on Friday 6th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 09:42 on Wednesday 4th September 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 12:43 on Tuesday 3rd September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:42 on Monday 2nd September 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 10:19 on Friday 30th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 10:58 on Thursday 29th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:55 on Tuesday 27th August 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 17:22 on Saturday 24th August 2024
This is currently with our scheduling team, who are working to assign engineering resource to the fault location.
We will have a further update in the next 4 hours.
Updated at 10:21 on Thursday 22nd August 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 10:08 on Wednesday 21st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:20 on Tuesday 20th August 2024
This is currently with our scheduling team, who are working to assign engineering resource to the fault location.
We will have a further update in the next 2 hours.
Updated at 16:11 on Thursday 15th August 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 09:24 on Wednesday 14th August 2024
We are still in the process of investigating this incident. We are in the process of arranging the necessary resources to resolve this. We will provide further updates shortly.
Updated at 15:18 on Tuesday 13th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:57 on Friday 9th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 11:23 on Thursday 8th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:46 on Tuesday 6th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 09:28 on Monday 5th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:43 on Sunday 4th August 2024
This is still currently with the scheduling team, who are working to allocate the necessary resources to get this resolved.
We will provide further updates as soon as they become available.
Updated at 14:53 on Friday 2nd August 2024
This is currently with the scheduling team, who are working to allocate the necessary resource to get this resolved.
We will continue to keep you updated.
Updated at 08:47 on Friday 2nd August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:49 on Thursday 1st August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 14:49 on Wednesday 31st July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:41 on Wednesday 31st July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours
Updated at 09:44 on Wednesday 31st July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 17:45 on Friday 26th July 2024
Some services have been restored, and our team continues to work on fully restoring all functionalities. Your patience is highly appreciated.
Updated at 15:23 on Friday 26th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Scheduled Maintenance
Tuesday 17th September 2024 at 09:00 to Tuesday 17th September 2024 at 17:00
We will be performing scheduled maintenance affecting YO18 8**
on 17th September 2024 between 09:00 and 17:00 During this time, users can expect a full outage
Scheduled Maintenance
Thursday 12th September 2024 at 11:30 to Thursday 12th September 2024 at 12:30
We will be performing emergency maintenance affecting Kirkby Fleetham
on 12th September 11:30 to 12:30. During this time, users can expect a full outage