Service Status

Thursday 27th February 2025

12:01 pm

We've detected an issue that may be affecting your internet service in the SA36 area. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 24 to 48 hours.

12:50 pm

Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update within the next 24 to 48 hours.

Friday 28th February 2025

10:23 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Monday 3rd March.

Monday 3rd March 2025

7:46 am

Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next few hours.

2:56 pm

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24 to 48 hours.

Wednesday 5th March 2025

4:58 pm

UPDATE: We're sorry but we need to reschedule

Unfortunately, despite our engineers working hard to try to resolve the issue affecting your service, we need to reschedule completion of the works.

We apologise for any inconvenience this may cause.

We will provide an update with further information and the rescheduled date and time as soon as possible.

Ceredigion network service status