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Degraded Performance
Last update: Thursday 3rd October 2024 at 09:36
Investigating
Identified
Monitoring
Resolved
Created at 12:17 on Tuesday 20th August 2024
We are currently experiencing network degraded performance affecting Eyeworth in the SG19 area. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 09:36 on Thursday 3rd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected
on the 7th October.
Updated at 11:29 on Wednesday 2nd October 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd October.
Updated at 09:33 on Monday 30th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 2nd October.
Updated at 11:17 on Tuesday 24th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 14:24 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 24th September 2024.
Updated at 09:15 on Monday 23rd September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 10:00 on Thursday 19th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 23rd September.
Updated at 08:38 on Wednesday 18th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 2 hours.
Updated at 09:31 on Monday 16th September 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 4 hours.
Updated at 14:36 on Friday 13th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on 16-09-2024.
Updated at 11:18 on Friday 6th September 2024
Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update on the 11th September.
Updated at 09:30 on Wednesday 4th September 2024
Our scheduling team are still currently in the process of arranging engineering resource to investigate this.
We will provide further updates shortly.
Updated at 09:29 on Wednesday 4th September 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 11:43 on Monday 2nd September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 10:29 on Friday 30th August 2024
Our scheduling team are currently in the process of arranging engineering resource to investigate this. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Updated at 11:46 on Thursday 29th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 09:00 on Thursday 22nd August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:03 on Wednesday 21st August 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.